At Aldeia Geek, we strive to guarantee the best possible experience for our customers. If you need to request an exchange, return, or refund, the following conditions apply:

1. Timeframe for Requesting a Return or Refund

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Online purchases can be canceled within 7 calendar days of receiving the product, according to the Consumer Protection Code.

To request a return, the customer must contact our team, informing them of the order number and the reason for the request.

2. Conditions for Return

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For a return to be accepted, the product must:

Be unused

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Be in good condition

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Be returned with all items sent

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After receiving the returned product, an analysis will be carried out to confirm the item's condition. Damage caused by improper use, drops, misuse, or natural wear and tear is not eligible for exchange or refund.

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3. Full or Partial Refund

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The refund may be:

Full, if the product was not received

Full, in cases of manufacturing defects or errors in product shipment

Partial, if the product is incomplete, when applicable

Damage caused by improper use, drops, or natural wear and tear are not eligible for exchange or refund.

4. Defective or Damaged Products

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If the product arrives defective or damaged during transport, the customer must contact us within 7 days of receipt.

We may request photos or videos of the product for analysis. After verification, we may offer:

Product exchange

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Shipment of a new item

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Refund

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5. Shipping Costs

If the problem is a product defect or an order error, the shipping cost will be the responsibility of Aldeia Geek.

In cases of exchanges due to customer preference, the shipping cost may be the customer's responsibility.

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6. Refund Processing

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After the return is approved, the refund will be processed using the same payment method used for the purchase, whenever possible.

The time it takes for the funds to appear in the customer's account may vary depending on the payment platform or financial institution.

7. Made-to-Order Products

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Some Aldeia Geek products, such as 3D printed items, may be made to order. In these cases, refund or return requests may be analyzed individually, especially when there is no defect in the product. However, exchanges cannot be made because the product is made to order and specifically for the customer.

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8. Contact

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To request an exchange, return, or refund, the customer must contact us through the customer service channels available on the website, providing:

Full name

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Order number

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Reason for the request

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Our team will provide all the necessary instructions for the process.

Aldeia Geek thanks you for your trust.